Bad service and unhelpful call center agent Homechoice

Firstly they sent me the wrong order. Instead of calling and asking if I would like to substitute the product that is out of stock with something else they just decided to put their own substitute.

Obviously i returned the item because it was not what I ordered. Then you are supposed to wait 14 to 21 days for the refund. No courtesy to ask you how you would like your refund to be treated. Instead they just credit it to your account. When I tried to get my money back I was met with a very inefficient and unprofessional call center agent called Unathi. This was on 28/09/2021, 1544hrs. Apparently Homechoice captured my address wrong and now I can’t pass the security check. Needless to say I had to hang up because this Unathi is unable to put me through to someone else. Later I went through to another agent who was also filled with another parade of can’t. Her saving grace was that she apologized for Unathi. So at this point Unathi and home choice can forget about my business.