1 reviews | Active since Jun 2021
Bad service and poor customer care
I wish I could give a minus 100 star rating, I'm getting the worse service from these people ever .. 2020 June I ordered a couple comforter sets... I received 1 duvet set and immediately told the delivery guys, cause other comforter sets I received was in a much bigger packaging, anyway, they told me I should sort it out with homechoice... I immediately call their customer service and was advised to take the parcel to the maponya mall branch,but due covid things that branch didn't except walk-ins.. Tried to contact every single branch in jhb, but got no assistance. Called the customer services on numerous occasions, emails, sms, every media possible to get the duvet set returned and either exchange it with comforter set or credit my account.. Finally in September 2020 when I receive another order I called the customer service and ask if I can give the parcel to the delivery guys,of which I was given the go ahead.. And the delivery guys took the parcel (in its original packaging, never been opened).. and eversince I struggle to get this thing sorted, but they are fast to call me to sell products to me cause I used to be a huge fan of homechoice... A years later I'm still struggling, the last I hear from them was that they will investigate.. No one ever came back to me... I finish paying over R1000 for a parcel I don't have.
And to top it off,what they advertise is not the price you're end up paying,from all my order, what they advertise and what you end up paying always differ with about R200+ which i pay more on the parcels I ordered from them. I'm so disappointed,and don't think you can stop these debit orders, I tried stopping it via the capitec app, but I so that they can contact me in order to hear how far are they with the investigation.i plainly can't stop it, but I and is stucked with these debit orders.and poor service
We’re very sorry to hear about the poor service you experienced.
We will investigate this process to see how we can best improve it going forward!
Homechoice
We’re very sorry to hear about the poor service you experienced.
We will investigate this process to see how we can best improve it going forward!
Homechoice
And hereby I would urge any potential customer of this homechoice to either pay they by eft or some sort of payment except debit order, cause they will debit for something you don't have, atleast with a eft or cash deposit you can stop it, but debit orders you can't do nothing but to see you money leaving your account every month while you wait for their "investigations" to to complete..
Who should I hold accountable, cause up to now, no one informed me who the investigator is or how far this investigation is.. This service is so so so poor, and it's sad that companies like this one can get away with things like this.
And hereby I would urge any potential customer of this homechoice to either pay they by eft or some sort of payment except debit order, cause they will debit for something you don't have, atleast with a eft or cash deposit you can stop it, but debit orders you can't do nothing but to see you money leaving your account every month while you wait for their "investigations" to to complete..
Who should I hold accountable, cause up to now, no one informed me who the investigator is or how far this investigation is.. This service is so so so poor, and it's sad that companies like this one can get away with things like this.