BAD SERVICE AND NO DELIVERY

Good Day,

I am so furious and extremely irate with the service i received from Homechoice. Order was placed on the 27th June 2017 and payment of R4000 was made on the 28th June 2018 and until today NO ORDER has been received. I called HomeChoice yesterday 30/08/2017 and I was advised that the order was returned, and no one informed me that the order has been returned. Today, 31/08/2017, I called them again because I no longer trust them, I just needed to follow up on my order and the phone was answered by a guy named Sabatha (if that is his real name). He asked 201 questions for security reasons. Wouldn't 3 questions be sufficient enough as I was only following up on an order, I did not want money from from them??????????? And I then requested that he transfers me to his superior, he just put me on hold for a good 20 min without any update on whether his available or NOT?

I am DISAPPOINTED with the service HomeChoice has. I regret the day I placed that order. I will NEVER EVER place any order with AGAIN.