bad service and goods handling

<p>Hi, I recently made a purchase from homechoice as I never get any trouble with my orders but this past purchase i made was really frustrating as still is. I order the 6 piece hillary duvet set which only 4 piece out of the 6 was sent to me and also he pippa bath robe for the wife who is very tiny but they sent an XL set and the maxi gold hair combo and the hair cutting machine is missing. I had all this delivered to me in a box at work on the 14/07/2016 at around 2:38pm so only when i got home that night did i only notice the problem, you could actually see the box of the hair combo set has been tampered with ( it was taped again but way off the original tape mark), i cannot accept this, so i have been calling them ever since with no help. they say that i need to post the parcel back to them and just advised me of the post fee not that i also need to insure the parcel, luckily the post office clerk told me this at the boskruin post office and the charge come out to be around R500 which i dont have, homechoice says after i post it i need to sent them the bill and they will reimburse me after 4 weeks thats madness, why must i pay for their error. so i got a call on monday the 25/07/2016 from homechoice and the agent advised that she will log this and a manager will call me, IM STILL WAITING. I advised them that the need to send the courier to come and pick up the parcel from me. i need a resolution to this problem, i will not pay for their mistake.</p>