Bad service and frustrated

Beginning of July 2018 I ordered a living room lounge set. On delivery the 2 seaters back foot was damaged, on the deliver note we wrote the damage. The 3 seater is scatched at the back rest. The foam inside of all of the couches are collapsed as well. We had to assemble the couches ourselves. On the 16July 2018 i logged the 1ste query. On the 23 July 2018 Busi came to assess the couches and said they will call on the 24July 2018 and arrange replacement. No response. On the 2and 7th of Aug Oben called to say he must assess the set and the set has been assess on the 23 July 2018 already. On the 13 Aug and the 21Aug both calls we sent through to the hub. On the 21Aug I got a hold of Busi who assessed my couches and she submitted everything to the hub for replacement of my sets. On the 31Aug @ 9:10AM Levinia called and will arramge for collection and replacement of the sets for the 8th Sept 2018, she will also not charge assemble fee or any other charges and I will only be paying the installments once this was sorted. Today the 18Sept called again and nothing was updated on the system and I had to explain myself all over again. Who is not doing there jobs there, all my calls are also recorded and no one is doing anything about this. No supervisors are available until 13:00 and I must call back. I am always calling and no response or feedback from Homechoice side, I will send you the bill as well for all the calls I have made and time I had to take out of my day to try and sort this out!!!!!!!!!!!!!!!!!!! This is the first time I have had any problems with them, I have bought from them in the past and no problems.