Bad service and false infomation
i was called by a sales consultant to offer deal i asked for the balance and i was given R0.00 didnt order anything now i get an sms saying im owing R79.00. i ordered two things with you guys and paid them before and i got invoices with the delivery it had the total amount owing i paid before time and the last statement says homechoice is owing me R6.00 i want that account closed and the letter send that its closed. lastly i spoke the Rashika or Rashida at 15:38 on the 03-05-2016 she was rude and she said there is no manager and she refused to give me her surname. i want the account closed.
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Homechoice's replyOfficial
05 May 2016, 15:03 Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply05 May 2016, 15:03
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's replyOfficial
05 May 2016, 15:03 Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply05 May 2016, 15:03
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team