BAD SERVICE AND BAD RESPONSE

hOMECHOICE WHEN IT COMES TO SERVICING THEIR CLIENTS IS BAD. I HAVE BEEN IN COMMUNICATION WITH THEM TO SEND ME AND NATIONAL ITCC THE PRESCRIPTION LETTER AND TO DATE NOTHING. EMAILS ARE SENT AND CALLS ARE MADE HOWEVER NONE. EMAIL WAS SENT TO SHCRECOVERIES1@HOMECHOICE .CO.ZA AND ONLY RESPONDED BY REQUESTING DOCUMENTS. I SENT MY ID COPY THEY WANT AN AFIIDAVIT AND I ASKED THEM IF THE ACCOUNT IS MINE AND NO RESPONSE. THEIR LEGAL DEPARTMENT IS NOT ANSWERING THEIR PHONE FOR THE WHOLE NO ONE IS ANSWERING, WHAT IS FUNNY IS WHEN YOU WANT TO BUY THEN THEY ARE QUICK TO RESPOND. CAN SOMEONE PLEASE RESPOND ASAP. THIS IS NOT HOW CUSTOMERS ARE TREATED