Bad service

I have been asking Homechoice since June to have my limit decreased but even now i have not got any response from them. I call and they tell me they have logged a call for me but still nothing. I have sent thousands of emails but no one is getting back to. They can call you any time to offer their blankets but cannot assist you when you need them. They have such a bad service and their call center agents are so clueless and unhelpful.