1 reviews | Active since Oct 2021
Bad service
I bought a gas heater with homechoice and the heater is not working , I went to Cresta mall and I was rudely told that they can't help me because I don't have a reference number or an invoice that was never attached to the heater and that I never bought at their store . I contacted the customer care that provides a bad service and I was again rudely told that they will come and collect the heater but the heater has not been collected til date now I don't know what to do with the heater that isn't working . it's my first time purchasing at Homechoice and I must say the service hasn't been pleasing , I regret buying that heater . Now if that heater is not collected or there's no solution I will reverse the debit orders simple. I can't be paying for something that isn't working
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
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We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team