1 reviews | Active since Oct 2021
BAD service!!!!!
Bad Service!!!!!! We bought a heater last year and we had to return it back because it was faulty. We were told that we will receive it after 7 working days that was in March. Till this day we have not received the heater when we call the customer care the agents are very RUDE!!! like extremely RUDE!!! we went to the branch the one that's in Johannesburg we were told that we will receive it after 14 working days, mind you that was in June. We reported the matter to *** we have been receiving emails from Nondumiso Hati and she said the matter will be resolved after 21 working days she has escalated the matter to relevant department. I am now taking this matter to Consumer Court!!!! Yooh what an experience with HOMECHOICE...
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for your message.
Please check your email, as we have provided feedback regarding your complaint.
Regards
Candice
Thank you for your message.
Please check your email, as we have provided feedback regarding your complaint.
Regards
Candice