AK
Ayanda K
1 reviews | Active since Oct 2025
23 Oct 2025, 12:14
Bad service
I bought an iron board 5 months ago which included a iron as part of a double deal. The iron stopped working within a week. After back and forth for a month the iron was collected to go for repairs. I waited for another month, and the iron was finally delivered. On the first day of use the Iron stopped working again. I contacted customer service I was told that the iron will be collected for repairs. Two months later I'm still waiting, the Iron has not been collected I'm still without an iron, but I I'm still paying for it.
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
23 Oct 2025, 12:28Hi Ayanda,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply23 Oct 2025, 12:28
Official
Hi Ayanda,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
AK
Ayanda K's updateReviewer Update
18 Nov 2025, 17:13The Iron was collected more than three weeks ago but I still haven't receive any feedback from Homechoice.
AK
Ayanda K's update18 Nov 2025, 17:13
Reviewer Update
The Iron was collected more than three weeks ago but I still haven't receive any feedback from Homechoice.
Homechoice's replyOfficial
19 Nov 2025, 11:11 Hi Ayanda,
Please check your emails as we have provided you with feedback regarding your complaint.
The Customer Support Team
Please check your emails as we have provided you with feedback regarding your complaint.
The Customer Support Team
Homechoice's reply19 Nov 2025, 11:11
Official
Hi Ayanda,
Please check your emails as we have provided you with feedback regarding your complaint.
The Customer Support Team
Please check your emails as we have provided you with feedback regarding your complaint.
The Customer Support Team
AK
Ayanda K's updateReviewer Update
12 Dec 2025, 05:26Hi please its a month now and I'm still waiting and please stop calling me regarding new sale because before I receive a new Iron I won't be taking anything.
AK
Ayanda K's update12 Dec 2025, 05:26
Reviewer Update
Hi please its a month now and I'm still waiting and please stop calling me regarding new sale because before I receive a new Iron I won't be taking anything.