aW
amanda W
1 reviews | Active since Mar 2015
31 Mar 2015, 18:36
Bad Service
My name is amanda warren I was retrenched on 31 December 2014. I was phoned and told my account has retrenchment cover and I must fax documents. I faxed documents and every day I get called to pay the account and get more than 10 calls a day. When I ask about the documents they say I must pay account but I don't understand as I was told it is covered for retrenchment. I have emailed and faxed many times. I am sick and tired of this service as no one cares about the claim. Please assist me?
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
08 Apr 2015, 11:48Hello amanda79,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply08 Apr 2015, 11:48
Official
Hello amanda79,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team