BAD SERVICE

I have purchased a breakfast package from homechoice in October 2020, the kettle started giving problems in April, on the 21st April the collected the kettle to take to the warehouse. It is the 18th May and I have not heard from them, I decided to call to see how far they with the kettle and I was told that the kettle is in the warehouse but not scanned in. Its nearly a month it and its not even scanned in and now they tell me I have to wait another 14 days before I even get an answer. This is unacceptable and definitely not good customer service.