bP
bronwyn P
1 reviews | Active since Feb 2016
09 Feb 2016, 17:32
bad service
Home choice phones everyday to find out if u are interested in buyi?g from them but no one can phone to respond to a query. We ordered a bed set in june or July 2015 the stuff got lost in the post after going back and forth it finally turned up in DEC 2015 we immediately returned it to the head office as we no longer wanted it and wanted the sale credited onto the account we have still not received any feedback...let me remind u that all interaction has come from our side no one explains what the procedure [URL Removed] from retail myself I'm appauled by this type of service...can someone now do something to assist us
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Homechoice's replyOfficial
10 Feb 2016, 09:44Hello bronwynpiet,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply10 Feb 2016, 09:44
Official
Hello bronwynpiet,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team