bad service

i am extremely unhappy and dissapointed in the bad accounts service received from home choice, i had an account with home choice and paid it up in full a year ago only to find out when i app**** for a housing bond that i am in arrears and have bad debt with home choice, i called and requested a settlement letter to prove to the banks that it has been paid in full, a letter was given but dated december 2015 and i requested that the settlement date be printed on the letter which i was declined as the system does not allow it, also home choice never updated the payments with the credit burea, i was declined a house due to their negligence, i regret doing business with home choice and i feel they should warn people that they are in it to make money and not look after their clients when they no longer serve a purpose to home choice,