BD
Berdene D
1 reviews | Active since Jan 2016
12 Jan 2016, 16:10
Bad service
Good day <br> <br> In September 2014 I have ordered a Jamie bed set and a double duvet set. The duvet set has<br> been delivered, but I have never received the Jamie bed set. I have been charged for it. I phoned them, I have<br> send e-mails, fax avidavid's and e-mail them with no reply, the tracking number that they gave me didn't even<br> exist. It is more than a year now and still my account is not corrected and nobody phone me back. There laon department phone me and send sms that I must take out a loan to pay them. I am paying for the duvet set, but not for the Jamie bed set because I didn't received it, I am not going to pay for something that I don't have.<br> Berdene
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Homechoice's replyOfficial
19 Jan 2016, 15:10Hello Berdene55,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply19 Jan 2016, 15:10
Official
Hello Berdene55,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team