RM
Rebecca M
1 reviews | Active since Mar 2021
25 Feb 2025, 12:58
Bad service
On the 27 Sep 2024 I made online purchase from homechoice. It was delivered on time, but I was not happy with the fabric that I got, I made a call for return and they collected the order. After few days I made a follow, and they advised that they will refund funds back into my account. I waited and ended up calling to check how and when I they are refunding me till to date am still waiting. I kept on doing follow up they promised that they escalated the query to their department to process. I am not happy with the service that am getting from homechoice consultants they are not willing to assist me, they are interested on selling .
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Homechoice's replyOfficial
26 Feb 2025, 08:45Hi Rebecca,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
The Customer Support Team
Homechoice's reply26 Feb 2025, 08:45
Official
Hi Rebecca,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
The Customer Support Team