Bad service

I am so upset with Home choice. Firstly I ordered items and then a few days later I get an sms that my parcel will be with me in a couple of days. I logged onto your website and I see my other order was cancelled without any notification. Still waiting for the refund. The order that is with the couriers is still somewhere. I called you and a very rude lady said its with the couriers and it will take up to 6 weeks! She did not give me the courier company's name. I requested a tracking number with no luck. Worse service ever. This is not a way to run an online business. The worst I ever had to deal with and I will never order from Home choice again! In short I want a refund for my order that you cancelled and I want my parcel tracking number for my other order or a contact number for the couriers.