Bad service

I ordered pots in March and they were never delivered. In April a month after they called to say they will deliver I told the consultant I no longer want them I’ve waited for too long, I cancelled the order. I then again received a call last week to ask if I am enjoying my pots which ones? Because I cancelled in April and never got anything. Okay now this morning as depressed as I am I received a bank notification Homechoice debited from account. For what? I have been telling those consultants to cancel and how come the take my money for an order I cancelled and not received 😡I find it very strange that a big company like Homechoice is doing this to their customers. I have never had issues as I bought with them before besides their consultants being so rude when they will call for an account that was paid up and closed😡😡