BG
Beanca G
1 reviews | Active since Oct 2015
22 Oct 2015, 15:47
Bad Service
Order was placed for towels on special. A cash payment was made on 7th October 2015. Upon placing order consultant reassured me of stock available. Towels is still not received on 22nd October 2015. I spoke to three different consultants and each had a different story on why I have not received my goods. With my latest call, consultant claims there was never stock when order was placed, this was never mentioned on previous conversations. On top of it all the consultant was rude and used vulgar language. There is NEVER a team leader or someone in charge I can speak to.
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Homechoice's replyOfficial
28 Oct 2015, 14:54Hello #Grond,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply28 Oct 2015, 14:54
Official
Hello #Grond,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team