BAD SERVICE

I would like to tell you about homechoice and their customer Services.

3 weeks ago my mom told me about homechoice, I decided to give it a try. So upon registering it asks for your ID and contact details etc. Then the app will advise you how much credit you qualify for. So I qualified for R4000. I was over the moon a d started placing my order which I received order confirmation email in my personal email. 1 week went by and I had no feedback from HomeChoice, I decided to call and I was advised my order is being processed. 2 weeks went by and no feedback I decided to sent an email to the contact centre because calling was a waste of my time, In my email I provided my ID number and order confirmation numbers, I was following up on my order obviously. I received an email back from Natasha Har****.. And she advised that my order was not successful due to my credit rating and she advised I only qualify for R2000 a d not R4000 at first I was a bit angry because in my mind if I hadn't called and sent emails I would have waited for my order think everything went smoothly, Talk about customer service!!

So a week later I decided to place another order as I was advised I qualify for R2000. Week we t by no response on my order, So I do the same thing again and follow up. And I received a response email from a lady Yonela whom advised that my order is still being prepared I will receive a call for verification and I should keep my phone on at all time.. So I waited for the call and nothing happened, I then decided to sent Yonela another email following up a d on her email today she advised that my order had failed as I only have R800 in my account.. I mean what **** is this, First R4000 then R2000 now R800.

I am not impressed with Homechoice and I will never refer anyone because this is just a big joke!!