Bad service.

Good day

I am really disappointed in how things are handled at home choice. On the 10th of June I did an online shopping with you then I noticed that your system has captured my old number that I haven't used for the past 8 years. I don't know how it captured it because I wrote my current number but still it captured the wrong number. I called in just after the doing the order to rectify it and I went through to a rude customer agent who I gave all my details to as confirmation but because I failed to identify my old number that I had forgotten. So she advised that she can't change it. I later then called now I had the old number as I had to check for it. Again I went through a rude customer agent who now told me that I will have to send through my ID copy in order to change my cellphone number.

On the 24th of June I sent through all the required documents via whatsapp as it was another form of sending the documents. I called just after sending the documents and was advised that it takes 2 business days for them to get back to me. Well I waited the whole for a response but nothing was said. I did not receive any communication nor an acknowledgement via whatsapp to say we have received your letter.

So today morning, which is now the 1st of July. I call the call center and spoke to Ntombi who asked me to confirm my address just for her to check if she is speaking to the correct person. She told me that my postal code is different from what she is reading on the system. Ohh not again????????. So now another problem. She tells me that I will now have to send my proof of address so they can update it because my order might be lost. I told her why can't they revert back to my whatsapp as I have sent through all my documents of which a proof of address has being sent. As I was trying to explain to her she hanged up. I wanted to ask her how can they have a wrong code whereby I app**** online putting my correct address.

I am really disappointed in the manner of how things are done in your company. Very unprofessional and unable to deliver things in time. Not to even mention communication. So for the 10th time can someone please get back to me as am tired of going back and forth with all this nonsense of rude customer service agents who are failing to help.

Please note, I will not send any documents as I have sent through already. Now you have to rectify your nonsense that you keep making since your system takes wrong information. My ID no is ***. My contact number is ***. Since the system captured my old number which is not in use it's ***. My address is: 2896 Kanyenda street P. O Chiawelo Soweto Ext 2 1818.