bad service

On the 1st October 2015 I tried to return the 9piece Madonna set that I ordered from Homechoice to the post office on arrival the teller from Orlando post office weight the box on their scale unfortunately based on the breath and width of the box the it was above the 25kg wich is the maximum weight that the post office accept on arrival @ home I phoned home choice to inform them that I was unable to post the parcel. The urgent made me hold so that she can consult with her manager she then told me that the manager will get hold of the post office and come back to me which they never did on friday when I realized that they were not gonna comeback to me I phoned home choice again to find out the way forward. I was told to take the box back to the postoffice of which I did today monday 5TH October 2015 and the same story as on thursday arosed I immediately phoned home choice and informed the urgent of my predicament and gave my phone to the post office teller soshe can explain to the urgent the reason they were not able to accept the parcel he made me hold for the manager whom depised hearing of what the problem is insisted that the only way to return.the parcel was through post offic