Bad Service

Good day,

I would like some answers please!

I placed an order last week Friday. (Order number: ***4) Since last week there was no update on the app or the link that was sent to my phone on where my parcel is.

Yesterday I phoned home choice to ask for assistance in tracking my parcel, they assured me that the parcel can take up to 7 working days to be delivered and that I have nothing to worry about. She also said that the driver will phone me as soon as he is in my area to arrange for the delivery.

Today I phoned again and spoke to a not so friendly lady who also said the same thing. I asked who the courier company was that you use, and the lady said Fast and Furious. I decided to phone them and ask if they can assist me in tracking my parcel... Turns out that my parcel has been delivered on the 14th of March to a whole different address (Unit 50, 189 Mercantile Street, Proclamation Hill, Pretoria, 0183)

Now I have had an account with Home Choice for nearly 11 years and my address has never changed. How does my address on your system change so drastically to Unit 50, 189 Mercantile Street, Proclamation Hill, Pretoria, 0183? And how can someone who is NOT Michelle Lessing sign for my parcel where they have to show “my ID” as proof of identification?

I have always had good service from Home Choice, but this time I am very disappointed. My kids have been waiting for a week now just to find out that the wait is still not over, just because of incompetency.