Bad service

Good day

I am very disappointed in the service I received today from the consultants.I called in to cancel an order and the first agent Lusanda did not wish to assist me due to the fact that i sounded like a lady yes I do have a soft voice but who the hell does she think she is ask me stupid question,She than refused to assist me stating that she wishes to speak to my husband because its his account where as I told her that its my account even though i passed the security check she still refused I requested to speak to he team leader she than made me hold for almost 10min without her coming back to me I than dropped the call. I called back and requested to speak to a team leader Sibongile the consultant confirmed to me that the system is slow but yet I requested to speak to a team leader she placed me on hold until I decided to drop I am very angry what kind of **** service is that i am disappointed big time

Regards Jeremy Swanepoel