Bad Service

I have placed a view orders now through Homechoice which has been declined over and over after my first order has been accepted and my credits has been increased through Homechoice themselves. What is the use of having so much credit while my orders keeps on being declined afterwards. They contact me with a lot of other deals, but declines each and every order I submit. When I ask for a call back with regards to my orders, I get told via mail to contact them directly as they refuse to contact me. I don't even know why I am having these accounts, pay my monthly instalments on them, but cant make use of them. Even the orders I had to ask about after wards (which has been cancelled) just hanged there up until I placed another order to replace the previous one. This is unacceptable. Why have clients and doesn't want to assist in any way!!!!!