Bad service

Bad service. I've been waiting for my order . I received an sms on the 8th saying that my order left their workshop ,again on the 12th received another one, and on the 22 I received the same message. I then called homechoice to ask why different dates and different track numbers a very rude lady told me that they separated my order. I asked her why never got an answer it's not a big order just sofa covers. Which means I have to go to the post office 3× .