Bad Service

I placed an order at Homechoice only to find that one of the items were missing and I've been invoiced the full amount of goods.

I received an sms confirmation for goods received on the 17th October 2017 which I had not received at all and when I called their said someone from my house has accepted them on my behalf after continuously calls to the call centre finally the delivery came on the 30th October 2017 till this day I don't know we're there items came from as they insisted that it was delivered to my house.When I opened the parcel to which I found that an item was missing . Dispute was sent to claim missing item on the 18/10/17 I only received feed back in a form of a letter dated February 2018 no other acknowledgement as to how far are they with my query/ dispute

The item missing is as follows: Rondo 5 piece double coral-stone bed cover set.

They sent a letter stating that based on their investigation I received my goods and if I wasn't satisfied with the dispute resolution I had to lodge another query, in essence, some items were missing, and from the day I lodged a query they haven't contacted me to this day since im the one doing follow-ups spending my own airtime holding for them to pick up and explain everything from the start as I get different consultants and with no help.