GN
Grace N
1 reviews | Active since May 2018
18 Jul 2024, 15:05
Bad service
I received a call saying I owe homechoice about R23000 of which I haven't bought nothing over the years at homechoice I've paid them 2021 and never took anything after now they are saying I owe them. The funny part I can't even log in to my online portal account. I have never even received a statement from homechoice now this is affecting my credit score. I sent an affidavit stating I never bought nothing from them over the years and now they are telling me it will take them 3 months for them to investigate the matter whilst it's affecting my credit score.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
18 Jul 2024, 15:27Hi Grace,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply18 Jul 2024, 15:27
Official
Hi Grace,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team
GN
Grace N's updateReviewer Update
18 Jul 2024, 15:44Hi Candice,
Thank you so much for your help and resolve this matter so quick. I can see the email you've sent me with paid up full letter.
Thank you so much for your help and resolve this matter so quick. I can see the email you've sent me with paid up full letter.
GN
Grace N's update18 Jul 2024, 15:44
Reviewer Update
Hi Candice,
Thank you so much for your help and resolve this matter so quick. I can see the email you've sent me with paid up full letter.
Thank you so much for your help and resolve this matter so quick. I can see the email you've sent me with paid up full letter.
Homechoice's replyOfficial
19 Jul 2024, 10:16Hi Grace,
Thank you for your positive feedback.
I am glad I could be of assistance.
Regards
Candice
Thank you for your positive feedback.
I am glad I could be of assistance.
Regards
Candice
Homechoice's reply19 Jul 2024, 10:16
Official
Hi Grace,
Thank you for your positive feedback.
I am glad I could be of assistance.
Regards
Candice
Thank you for your positive feedback.
I am glad I could be of assistance.
Regards
Candice