Bad Service

I got a call from Home choice in August whereby i made arrangements for my payment to go off via debit order because i was only one month behind. I spoke to A lady and i cant remember her name but she then advised me they will debit every month and i agreed for the 27th. In September i got a call again because they didn't debit my account. I spoke to a guy and we arranged again for a debit order and they deducted one premium and he was suppose to call me back on the 23rd September to arrange the debit again which he didn't. The lady in i spoke to in August advised that they do debit orders and it will be easier for me, that is why i choose to pay with debit order. This month i am being called again with regards to last month that they didn't debit. It is not my problem you didn't debit. Fix my account and do not list me on my credit report as a bad payer. I am not the one at faulty here. You can go and listen to your recordings.