bad service

On 23rd of March I posted an order form to homechoice ordering a duvet set for my mother's birthday. I even ordered via e-mail. 2 months later i did not reseve any good's or not even a phone call. I send a e-mail to head office asking them to check if they can help me and find out way i didn't reseve the order i have placed, they replyed asking for my I'd nomber to assist me further in this regard. A few weeks later i here nothing and i send an e-mail again asking what is going on they replyed they have received my mail and have elevated it to the correct department while waiting for our response why not have a look around our website and if i need to speak to someone urgently i can contact the call centre. They don't even call me to solve the problem of the first order. Weeks past still no response what happened to my order i sent another e-mail asking how long must i wait until i receive feedback from them, again they send me the same e-mail asking me for my I'd nomber and they have received my mail and have elevated it to the correct department, that is were it stands from there i still don't know wat happend to my order and i wanted to give it for my mother's birthday.