Bad Service

I ordered the blankets special, it was delivered in no time, but when im calling to complain about 1 of the blanket that its quality its not satisfying, they refused to help me, they said my contact number doesn't match the one they have on their system, even when I gave them my account number and my id number they still refused to help, and I asked to speak to the supervisor the call centre agent refused to transfer my call to him, and what ****es me off is that when you call to order they are so quick to deliver, but now that I have a complain im not getting help,