LM
Lufuno M
1 reviews | Active since Apr 2024
19 Apr 2024, 13:39
Bad service
I am very disappointed with homechoice I bought a lot of stuff from them but this time they disappointed me I don't think I will buy from them agian, I bought a duvet cover instead of comforter I spoke with the call centre Agent by the name Dorothy to do a return so that i can order the correct item , she told me that the courier will come and collect the goods indeed the courier come and collect the item but wat surprising me is now she can't do a refund because she doesn't know were is my parcel, i was like really. To be honest she's not helping me enough because she doesn't update me am the 1 who is always doing follow ups
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Homechoice's replyOfficial
19 Apr 2024, 13:44Hi Lufuno,
Thank you for taking the time to share your feedback with us. We understand how important it is to address your concerns promptly, and we appreciate the opportunity to do so.
Your complaint has been received, and we want to assure you that we are committed to resolving the issue you have raised. Our team is currently investigating the matter, and we will take all necessary steps to ensure a satisfactory resolution.
We value your business and your feedback, and we want to assure you that we are continuously working to improve our services. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We look forward to resolving your concerns and restoring your trust in our company.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to share your feedback with us. We understand how important it is to address your concerns promptly, and we appreciate the opportunity to do so.
Your complaint has been received, and we want to assure you that we are committed to resolving the issue you have raised. Our team is currently investigating the matter, and we will take all necessary steps to ensure a satisfactory resolution.
We value your business and your feedback, and we want to assure you that we are continuously working to improve our services. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We look forward to resolving your concerns and restoring your trust in our company.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply19 Apr 2024, 13:44
Official
Hi Lufuno,
Thank you for taking the time to share your feedback with us. We understand how important it is to address your concerns promptly, and we appreciate the opportunity to do so.
Your complaint has been received, and we want to assure you that we are committed to resolving the issue you have raised. Our team is currently investigating the matter, and we will take all necessary steps to ensure a satisfactory resolution.
We value your business and your feedback, and we want to assure you that we are continuously working to improve our services. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We look forward to resolving your concerns and restoring your trust in our company.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to share your feedback with us. We understand how important it is to address your concerns promptly, and we appreciate the opportunity to do so.
Your complaint has been received, and we want to assure you that we are committed to resolving the issue you have raised. Our team is currently investigating the matter, and we will take all necessary steps to ensure a satisfactory resolution.
We value your business and your feedback, and we want to assure you that we are continuously working to improve our services. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We look forward to resolving your concerns and restoring your trust in our company.
Sincerely,Candice Rittels, on behalf of the Customer Support Team