1 reviews | Active since Jul 2015
Bad service
hi<br> <br> On Friday the 24th of July I sent an sms to place an order and Natasha called me on Sunday regarding my order and on our conversation I clearly stated that I need the order to be delivered on Wednesday 29th not after that otherwise I won't need it as I'm leaving on thursday so she should confirm if it will be possible or not and when should I make the payment for it to be possible. She agreed that I will receive my order on Wednesday if I make the payment on the 27th and I did exactly that. On Tuesday I called homechoice to check my order I spoke to Lisa who asked me to email through my Pop and I did. When I called again I spoke to Linda Hlonela who was so rude w<br> and told me to fax the Pop and attention it to Merle and I did. Then I spoke to Natalie Tonkerman who told me it won't be possible for me to get the order on time and should I cancel the refund takes 72 hours. Natalie told me she'll send the query through to her manager and the mmanager will come back to me, well I'm still waiting. I called homechoice now and the payment reflects but they still can't tell whether I'll get my order or not. This is not appropriate, If I wasn't given the wrong info. I wouldn't have ordere
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We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
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Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
