Bad service!!!

I ordered something from them. A month later I call to ask where the stuff is that I ordered, they told me that I ordered on the 6th of July and that is was already sold out. On the 4th of July they send me via email a statement to say the R69 will reflect on my Statement. I ordered on the 3rd of July and NOT the 6th. And how can I receive a statement on the 4th of July if they say I ordered on the 6th. They phoned me 4 times to ask if I want to order something when I ask to speak to the manager they are ALWAYS in a meeting and they don't want to speak to clients. Today I received a call from them again to ask if I received my order????? I thought it was sold out? Untill now they did not sort out my problem and I want assistance. The people who are responsible to sort out the problem does not know what to say to me and then every time tells me someone will phone me back. The managers are responsible to make sure the problem is sorted out but they don't want to speak to clients?? I want this problem sorted out but they can't even do that! I send mails and then I get no responce! The customer service at Homechoice is terrible.