cT
cindy T
1 reviews | Active since Jul 2019
15 Jul 2015, 15:49
BAD SERVICE
PLACED AN ORDER ON THE 26/6 OF WHICH I CONFIRMED THAT THEY HAD STOCK. BEEN PHONING THE WHOLE WEEK, NO ONE CALLS BACK. PHONED AGAIN TODAY, TO BE TOLD THEY HAVE NO STOCK. WHEN I ASKED WHY NO ONE PHONES TO APOLOGISE THAT THEY HAVE NOT STOCK, THAT I AM NOT HAPPY WITH THE CUSTOMER SERVICE AND THINK I SHOULD CLOSE MY ACCOUNT. THE CONSULATANT TELLS ME THAT YOUR HAVE TO PAY THE R12.00 (TWELVE RAND) BEFORE SHE CAN CLOSE IT...DOES NOT EVEN APOLOGISE FOR NOT HAVING STOCK...PATHETIC SERVICE
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Replies (1)
Homechoice's replyOfficial
17 Jul 2015, 08:56Hello cyndi01,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply17 Jul 2015, 08:56
Official
Hello cyndi01,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team