Bad Service
<p> </p> <p>On the 25th of March 2017 I returned a Regal Bed back to HomeChoice infact The Bed was never even delivered to my house as I cancelled the order of the Bed before it was Delivered,And now its been almost 2Months and the Bed has not been reversed back to my account( ********** 67) and now I have to pay my monthly instalment but the instalment includes the Bec. I have been phoning their customer service and i was told it will take 2-3 weeks for the reversal but clearly its not done,because it still appears in my monthly instulment-I need my money reveserved Back so I can be able to pay the correct instulment knowing that I am paying for the goods I have NOT the one i do NoT have</p> <p>can this be rectify please because its poor customer service and not right</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team