Bad service

<p>I get calls almost every week being told that my account is in arrears, when I ask "HOW" I never get an answer. The only thing that the caller will say is that they will find out and get back to me but they never do. Sometimes the callers will just drop the call in my ear (which I find very rude and unprofessional) Then I get another call the following week telling me I'm in arrears but with no explanation as to why I'm in arrears.</p> <p>When I log in to my account, it shows that my monthly installment is R174.17. I have been paying R175 every month and have never missed a payment. Now can you please tell me how it is that I'm owing more than I should? If you sent me some terms and conditions that I never saw or read, please send them to me again so I can understand why I have to pay for something I never knew about when I ordered from you.</p> <p> </p>