bad service

<p>My mother asked me to open a home choice account because she saw a bedding named catelina on the catalogue and she wanted it, I thn opened an account nd the made an order told the consultant I want to order catelina and she told me it's not catelina anymore it's Devon I said ohk it's fine if it's the same thing but just the name that has changed...after 2 weeks or so the box was delivered at my house but was on holiday I arrived 5 days later then opened the box with mom only to see tht the bedding is not catelina we the open to c the duvet cover of this thing looked like a cheap material the wool was coming out and looked like us has been mistakenly cut and used. Now my problem was not just the wrong staff it was the quality if the bedding too. I then smsed return to that number and the called me back after 3 days the consultant said "good day this is someone from home choice would u like to order something" I rep**** "no I would like to return something " thn the lady sad ohk nd hung up the phone I smsed return again but nothing then I decided to buy airtime and call then I was on the phone for like 20 minutes R30 airtime was gone nd ddnt get helped and the consultant wasn't friendly at all thot thy would call me back but nothing after two days I bought R50 airtime to call them nd for the first time in this returning process I got a friendly consultant and she was able to help me fast, same day I went to the post office paid R200 to send back the bedding I think it was on the 9th of this month only to find that yesterday they have debited the installment for that bedding from my account I don't mind I would reverse the payment but then again it's gna cost me R34 to do that. The only time where home choice consultants are nice to u z when u want to order but as soon as they send something wrong and u want to return it thy not tht kind.if I opened this account for myself I would've long closed it but it's fir my mom I'm si sad that I will hv to order in the future for her even though I know it's gna take time for me to trust home choice again. I want nothing to do with home choice at the moment I would like my money back thts all R50 for my airtime tht I wasted,R200 for postage of the bedding, R20 taxi money for going to the post office and R302 debited amount... I hope this won't be a process as the returning of the bedding was</p>