LK
Leah K

1 reviews | Active since Jan 2017

04 Jan 2017, 16:06

BAD SERVICE

<p>I ordered a bedding set with Home choice, at receiving the order it was incomplete immediately before the drive can go I called them and they said they will get someone to call me, days past and no one called me until I made a call, after my efforts of making a call they tell me to do an affidavit, I did that emailed it 3times they keep on saying they didn't get it. what upset me most is for their collectors to call me and tell me that I must pay, I then called them only to get an answer from a very rude agent threatening me of blacklisting me.... I cannot pay for something which I don't have as the guy who opened the account for me said... please help me.I also attached a proof to show the emails were sent.</p>

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Replies (1)
Homechoice
Homechoice's reply05 Jan 2017, 11:57
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team