cM
charity M

1 reviews | Active since Mar 2014

22 Dec 2016, 10:35

Bad service

<p>I ordered a bedding at homechoice begining of Oct 2016,and they delivered towards month and of October.ordered 22 pieces,only 18 pieces was deliverd, I called back to advise them,they sent me a dispute form to complete and send it back,I did and no 1 came back to me until I called in 30nov with christelle and she promised to call me back with a new billing as they out of stock with the bedding that I ordered,I haven't received a call untill today instead I am receiving a call of my account is at their collections department...if only they told me from the beginning that this is how they going to offer their services to me,I could have returned their package and stay away from this trouble...I will never redder anyone to homechoice anymore,worse I can only feel with them on the phone...</p>

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Replies (1)
Homechoice
Homechoice's reply22 Dec 2016, 11:21
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team