1 reviews | Active since Dec 2016

08 Dec 2016, 11:40

bad service

<p>I placed an order a month back at home Choice I struggle to place that order at first had to send emails even call them direct ask the to call me back after 2 working day they called me I placed an order 3 weeks back on Monday they called me they wrote a wrong address they said I have to call there head office to fix their problem of the wrong address I refused they said they will ask them to contact me even today I'm still waiting send 2 emails no one has responded I wouldn't advice anyone to buy at home Choice service is very bad.my sister also place an order that brought wrong products when she wants to send the back they say they will charge her for delivery forgetting that it's not her problem </p>

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Replies (1)
Homechoice
Homechoice's reply08 Dec 2016, 15:02
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team