1 reviews | Active since Sept 2016

07 Dec 2016, 15:04

Bad service

<p>I've been a loyal customer for home choice, for a long time. I n October I placed an order, when I received it the box was broken, I even mentioned it to the courier lady. When I opened the box items were missing from my order. 1. A pair of continental pillowcases. 2. Nightfril/futted sheet. I phoned homechoice to report and they send me declaration forms to fill which I did and send back. Since then I haven't heard anything from them, every time I phone I get told that my complaint appears on the system however non of the call centre agents are able to help me.</p>

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Replies (2)
Homechoice
Homechoice's reply08 Dec 2016, 07:59
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
's update02 Apr 2017, 16:13
Reviewer Update

After a long time I was eventually offered a lousy discount. What makes me mad, homechoice has done it again. Send me an incomplete order in January, when I reported I was promised my order will be send two months down the line still NOTHING. I am just concerned if they deliberately choose my irdets only or the I'm just the unfortunate one who's interns gets ****** by employees of homechoice. Please SEND MY ORDER. Parcel PFS ********** 4. Order code 150477 LUPTON 12pc STEAK KNIVES AND FORKS SET Page 1 of 1.