BM
Beauty M

1 reviews | Active since Aug 2016

31 Oct 2016, 17:22

Bad service

<p>Hello peter</p> <p>Early September 2016 I have experienced a very bad service from Home choice from the word go....I ordered couch covers telephonically,2 [two seaters] and 2[one seaters],the consultants are quick to take clients banking details and claim they got the order right,almost 10 of them kept on phoning to verify my order and all of them kept on getting it wrong,eventually they have delivered, but with "cushions" I have never requested.The couch covers were too small for my couches,I sent them back with the cushions in Sep the 7th.Then they refunded me my postage fee on Oct 21th after I have phoned them many times.Debid order went through on the 26th of Oct.When I phoned and asked why ? They say the system says not all items were returned.I asked what items have u received, they lady lists all the items that I have also returned.Must Jesus rise again from the dead before they learn to update their systems correctly ? How much more money must I still spend on airtime before they fix this matter. I curse they day I phoned HC and placed an order because it brought me so much misery ,loss of airtime and my time ....</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply01 Nov 2016, 08:24
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team