SP
Saul P

1 reviews | Active since Jul 2016

28 Sept 2016, 09:34

Bad Service

<p>Hi,</p> <p>I have placed an order for bedding with homechoice in the beginning ofJuly 2016, the order was 2 x sets of 25 pieces, a month later i got a call from home choice and they adviced me to replace the 25 pieces order with 16 pieces since they don`t have stock of 25 pieces, they were expecting the 25 pieces stock on the 27th August 2016, but they told me that i have waited too long and they will send me the 2 x sets of 16 pieces.</p> <p> </p> <p>On the 29th August 2016, they delivered 1 x set of 16 pieces, then i waited fior the other set since they didn`t say anything to me, i gave them several phone calls regarding this matter, mid September 2016 they got back to me telling me to pay for only one set since i can`t get the 2nd set because my credit is low.I refused and told them initially i have place 2 x set of beddings not one and if my credit was low they should have mentioned it from the beginning, it is too late to be mentioned now. My account no. is ********** 41</p>

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Replies (2)
Homechoice
Homechoice's reply28 Sept 2016, 10:49
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
SP
Saul P's update05 Aug 2020, 11:31
Reviewer Update
Good day, I haven`t received any communication from Homechoice regards the status of this matter and it has been 4 years now. The only thing that I see is the active account from them that makes my name to look bad when doing purchase applications. Would like them to remove my name...