TM
Takalani M
1 reviews | Active since Sept 2016
16 Sept 2016, 09:40
BAD SERVICE
<p>I phoned homechoice on Tuesday the 13th September 2016 looking for an invoice , i was told turn around time is 24 hours which i was willing to wait for it, 3 days later havent received my invoice the i have to send to an insurane company urgently, i phoned again and i was told to wait another 24 hours after waiting for 3 days.</p> <p>I have read before that home choice service is pathetic but i thought i could give them a benefit of a doubt but now i am done with them and they shameful service.</p> <p> </p> <p> </p>
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Replies (1)Homechoice's replyOfficial
16 Sept 2016, 10:51Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply16 Sept 2016, 10:51
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
