BM
Beauty M

1 reviews | Active since Aug 2016

17 Aug 2016, 12:44

Bad service

<p>Hi homechoice</p> <p>I am disappointed the way your consultants have handled my order telephonically.</p> <p>From the 1st consultant I spoke to,I ordered a 4-piece combo set (slipcovers) and and then I received a call saying my order of 3-PIECE combo(slip covers) are on their way to be delivered.</p> <p>What kind of mickey mouse business are u running because I'm still waiting for a phone call from your consultants to fix my order. Instead I get phone to be told the "wrong order" will b delivered ,then I must send it back,and order AGAIN.</p> <p>IT'S SO PATHETIC THAT YOUR CONSULTANTS PAY MORE ATTENTION TO THE "PROFIT" THEY WILL GAIN INSTEAD OF WHAT THE CUSTOMER HAS ****EN ORDERED.</p> <p>I AM SO FURIOUS AS WE SPEAK</p>

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Replies (1)
Homechoice
Homechoice's reply17 Aug 2016, 13:39
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team