1 reviews | Active since Jul 2016

20 Jul 2016, 12:33

Bad service

<p>I ordered from Home choice in December 2015 and did receive my order without any problems.</p> <p>In June I had some extra money and phoned Home choice regarding my outstanding amount due to them. They gave me the amount and I paid it in full (R170000. Then I received a statement from them with a balance of -R42.00. Two weeks later I received another statement saying I own them R513.19. I THINK IT IS ****************!</p> <p>I phoned them and they say it is because I settle my account before the 24 months. I said I will pay it but is not happy about it. Informed them that I will settle this at month end. Since then I received more than 13 calls a day regarding my “arrears” They are rude and unprofessional on the phone and I will never order anything from them ever again.</p>

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Replies (5)
's update20 Jul 2016, 14:26
Reviewer Update

Homechoice phoned me this afternoon and informed me that they going to reverse this interest charged.

I will rate them again after i recieve a email as proof.

Homechoice
Homechoice's reply21 Jul 2016, 10:43
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
's update22 Jul 2016, 11:05
Reviewer Update

Still received rude telephone calls regarding account in"arears" . Told them to phone their accounts department to update the credit . I AM SICK AND TIRED OF THE PHONE CALLS. iN THE LAST 7 DAYS I RECIEVED MORE THAN 62 PHONE CALLS !!! REALLY !!!!

's update25 Jul 2016, 12:59
Reviewer Update

iAM SO SICK AND TIRED OF hOMECHOICE PHONING ME!!!!! aNOTHER 45 CALLS IN 2 DAYS !!!!HOMECHOICE GET YOUR ACT TOGETHER! AND DO WHAR YOU PROMISE TO DO!

's update26 Jul 2016, 10:25
Reviewer Update

Thank you homechoice for sorting out this problem