BAD SERVICE
<p>I contacted HomeChoice from Monday requesting for a settlement letter of an account that I never opened but was opened by my sister.No feedabck from them after multiple emails.Then I contact them telephonically to request for a settlement letter ,gave my id and address but the lady said she was not going to assist me as I did not use the email address I had used before,whilst they have been harrassing my place of employment for payment and now that I want to settle there are problems.I find them very inefficient and it is stupid of them not to give me a settlement because I dont know the email address I used for an account I did not open and never signed for.</p>
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Replies (1)Homechoice's replyOfficial
15 Jul 2016, 06:22Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply15 Jul 2016, 06:22
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
