mN
morne N

1 reviews | Active since Aug 2015

07 Jun 2016, 08:33

Bad service!!!!!!!!!!!!!!!!!!

<p>Good day. I'm very disappointed in Homechoice!!!! I have ordered the Dallas Sleigh bed on the 24th of May 2016. On the 2nd of June 2016 at 17:30 someone phoned me from homechoice stating that my order will be delivered the next day (friday, the 3rd of June). I arranged for someone to be there to receive the order but no one came. I phoned homechoice yesterday again and wanted to find out where is my order. The only answered i received was that the driver should have delivered last week friday and can not tell me when i will receive my order, only that the driver will phone me again for the delivery,.. This is very bad service, but month end you want your payment but i am still waiting for my delivery. I think that if there was a problem with the delivery, homechoice or the driver could have phoned and said there is a problem. That i can understand, but i can not arrange every single day for someone to receive the order and then no one arrivice. My account number is : ***. Please advice urgently!!!!!!!!!!!!!!!!!!!!!!! </p>

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Replies (2)
Homechoice
Homechoice's reply07 Jun 2016, 09:00
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
mN
morne N's update07 Jun 2016, 13:18
Reviewer Update

Just like homechoice, the day is almost over and till now nobody has phoned me regarding my delivery!!!!! LET ME STATE IT LIKE THIS: IF I DONT GET AN ANSWER WHERE MY DELIVERY IS, I WILL CANCEL THE ORDER!!!! How long does it take customer care to phone you regarding your order????????